1. Definition of Customer Information.

Provide information that identifies the customer when registering or making a contract to use our services. This information is used to provide our services, issue bills, contact you regarding inquiries, etc. We may also ask you for additional information to help us resolve your issue. We treat these as "personal information". In addition, we may use specific Internet technologies to collect personal information. In addition, we may record the call-in with our operator to maintain the appropriate response and to improve the quality.

2. Collection of Personal Information by Internet-Specific Technologies.

For the collection of personal information, in addition to the preceding paragraph, we use cookies to collect access logs when customers visit our web pages to collect access information on our web. We may also use other specific internet technologies in the future.

3. Use and Sharing of Personal Information.

The personal information provided and collected is for the sole purpose of providing our services, and will never be disclosed, even sold or lent to third parties.

4. Use of Personal Information.

In connection with our business activities, we will use personal information within the scope necessary to achieve the purposes of use specified below. We will not acquire personal information beyond the scope purpose or use it for any other purposes. We use your personal information for the following purposes:

• 4-1.

  Confirm for the person in question (person in charge), confirm for the contract details, billing of usage fees, notification of services (notification of changes in usage fees and terms of service provision, notification of suspension/cancellation/cancellation of contract, notification of changes to terms and conditions), etc.) Other matters related to the provision of our services.

• 4-2.

  Information on sales recommendations, distribution of advertisements, and questionnaire surveys regarding our services using various media such as telephone, e-mail, mail, and the Internet.

• 4-3.

  To improve each service provided by the Company, manage users of the Company's services, and prevent use in a manner that violates the terms of service.

• 4-4.

  Confirm customer requests etc., and confirmation of response history to improve the response quality and service.

• 4-5.

  To send domain registration information as part of domain registration information to registries (registrar) or agencies acting on their behalf during domain registration, contract renewal, and information change procedures.

• 4-6.

  To disclose information related to members of this service when requested by domestic or foreign public institutions.

• 4-7.

  To disclose information about members of the Service when requested by ICANN, registries, registrars, or agencies acting on their behalf;

• 4-8.

  The acquired browsing history and purchase history will be analyzed and used for the following purposes:

  • For information on our services, events, etc.
  • To display advertisements related to our services
  • For investigation of the usage status of our services, service improvements, and development of new services

5. Requests and Consultations Regarding Personal Information.

We will promptly respond to requests and consultations regarding personal information:

Email: [email protected]
URL: https://support.cloudmatika.co.id
TEL (+62) 21-2856-5201
WA (+62) 811-841-5201
Monday - Friday 08:00-17:00 (Closed on weekends and holidays)

6. Respect for Your Rights.

We will promptly respond the requests from customers for disclosure, correction, or deletion of registered information.

7. About Other Sites and Affiliate Participating Sites

If there is a link to our site from other sites or affiliated sites, we are not responsible for the privacy and personal information handling of those sites. Please check the privacy policy of each site.

8. Safe Management of Personal Information.

We provide information security education, including personal information protection, to all officers, employees, and all other workers involved in the handling of personal information, and make them aware of the importance of protecting personal information. It is obligatory to submit an information pledge. In addition, we will take necessary and appropriate measures to prevent leakage, loss, or damage from the personal information we have obtained, manage other personal information safely, and will carry out regular inspections.

9. Revision of Privacy Policy

If we revise our privacy policy, we will announce the revision on the website cloudmatika.co.id.

Supplementary Provision.

We will comply with the law, establish information management regulations within the company, and strictly manage the personal information of our users.

Enacted April 10, 2023 Last revised April 13, 2023, PT. Awan Solusi Informatika (Cloudmatika) CEO Jason Frisch

Jakarta, 14 April 2023.
Stated by,
Jason Frisch.