{"id":10205,"date":"2026-01-28T05:07:48","date_gmt":"2026-01-28T05:07:48","guid":{"rendered":"https:\/\/cloudmatika.co.id\/terms-condition\/"},"modified":"2026-03-06T11:05:24","modified_gmt":"2026-03-06T11:05:24","slug":"terms-condition","status":"publish","type":"page","link":"https:\/\/cloudmatika.co.id\/en\/terms-condition\/","title":{"rendered":"Terms &amp; Condition"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10205\" class=\"elementor elementor-10205 elementor-4805\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f493400 e-con-full e-flex e-con e-parent\" data-id=\"f493400\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e2528b elementor-widget elementor-widget-fox-policy-banner\" data-id=\"1e2528b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"fox-policy-banner.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n\t\t<div class=\"hero-banner\">\n\t\t\t<div class=\"container\">\n\n\t\t\t\t<!-- MAIN Banner -->\n\t\t\t\t<div class=\"policy-banner\">\n\n\t\t\t\t\t<nav aria-label=\"breadcrumb\" class=\"policy-breadcrumb\">\n\t\t\t\t\t\t<ol class=\"breadcrumb\">\n\t\t\t\t\t\t\t<li class=\"breadcrumb-item\"><a href=\"\/\">Home<\/a><\/li>\n\t\t\t\t\t\t\t<li class=\"breadcrumb-item active\" aria-current=\"page\"> Terms &amp; Condition<\/li>\n\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t<\/nav>\n\n\t\t\t\t\t<h1 class=\"hero-heading font-60 bold mb-0\">\n\t\t\t\t\t\tTerms &amp; Condition\t\t\t\t\t<\/h1>\n\n\t\t\t\t\t<div class=\"hero-description\">\n\t\t\t\t\t\t<p class=\"font-26\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f24e3e policy-body e-flex e-con-boxed e-con e-parent\" data-id=\"1f24e3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0372f8 tab-nav-inner e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"d0372f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"218329848\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2183298481\" data-tab-title-id=\"e-n-tab-title-2183298481\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2183298481\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tGeneral Terms &amp; Condition\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2183298482\" data-tab-title-id=\"e-n-tab-title-2183298482\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2183298482\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tIaaS Specifics T&amp;C\u2019s and SLA\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2183298483\" data-tab-title-id=\"e-n-tab-title-2183298483\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2183298483\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tFilebox SLA\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2183298481\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2183298481\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-c0ca42e e-con-full e-flex e-con e-child\" data-id=\"c0ca42e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0f953f6 e-con-full space-100 e-flex e-con e-child\" data-id=\"0f953f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c00c6f7 e-flex e-con-boxed e-con e-child\" data-id=\"c00c6f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcc2898 font-22 pb-3 elementor-widget elementor-widget-heading\" data-id=\"fcc2898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">WHEREAS:<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aaeff0 elementor-widget elementor-widget-text-editor\" data-id=\"7aaeff0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>PT Awan Solusi Informatika (Cloudmatika) provides access to online Control Panels which allow Clients to view and subscribe Cloudmatika\u2019s services;<\/li><li>Cloudmatika\u2019s services consist, amongst others, of Cloud Solutions hosted and delivered from Cloudmatika and its Providers;<\/li><li>The Client wishes to use the Cloud Solutions made available through Cloudmatika\u2019s Control Panels;<\/li><li>Cloudmatika agrees to provide to the Client access to Cloudmatika\u2019s Control Panels and the Cloud Solutions made available via Cloudmatika\u2019s Control Panels.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2b34d3 e-flex e-con-boxed e-con e-child\" data-id=\"b2b34d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9b37a3 font-22 py-3 elementor-widget elementor-widget-heading\" data-id=\"b9b37a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Definitions<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e38781c elementor-widget elementor-widget-text-editor\" data-id=\"e38781c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"bold\">Agreement<\/span> means this service agreement and all exhibits, annex, appendices, amendments that may be attached or made to it.<\/p><p class=\"text-justify\"><span class=\"bold\">Control Panel<\/span> means the online interface made available by Cloudmatika to the Client through which (a) Cloud Solutions may be ordered using dedicated credentials (b) Cloudmatika and\/or Providers may monitor the status of the Orders, and (c) incidents can be reported and status of reported incidents can be accessed. The use of the Control Panel requests a prior registration and the creation of accounts with personalized credentials and privileges.    <\/p><p><span class=\"bold\">Fees<\/span> means the fees due by the Client to Cloudmatika in consideration for the order and use by the Client of a specific Cloud Solution. Fees may be adapted from time to time. <\/p><p><span class=\"bold\">Infrastructure<\/span> means the whole technical infrastructure used to provide the Cloud Solutions and on which amongst other, the Control Panel is hosted and managed.<\/p><p class=\"text-justify\"><span class=\"bold\">Intellectual Property<\/span> means all patents, rights to inventions, utility models, copyright and neighboring rights (including moral rights), trade marks, service marks, trade, business and domain names, rights in trade dress, rights in goodwill, rights in clientele, trade name, company name and reputation, right to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, rights in confidential and\/or proprietary information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.<\/p><p class=\"text-justify\"><span class=\"bold\">Payment<\/span> means definitive receipt of the sums due by the Client to Cloudmatika.<br>Provider means software vendors, the Infrastructure provider and any third party contractor of Cloudmatika to which Cloudmatika may subcontract the provision of the Cloud Solutions and the Control Panel in whole or in part from time to time in Cloudmatikas sole discretion.<\/p><p class=\"text-justify\"><span class=\"bold\">Order<\/span> means a Cloud Solutions order placed by the Client normally through the Control Panel. An Order may result in additional Fees to be paid by the Client to Cloudmatika in accordance with the Fees available on the Control Panel or Cloudmatika\u2019s web site. <\/p><p class=\"text-justify\"><span class=\"bold\">Cloud Solutions<\/span> means the software applications that may be ordered by the Client via Cloudmatika\u2019s Control Panel and that are provided by third party Providers on a Software as a Service basis.<\/p><p class=\"text-justify\"><span class=\"bold\">Cloud Solution Terms<\/span> means the rules, terms and conditions of use of a particular Cloud Solution as made available by Cloudmatika via the Control Panel.<\/p><p class=\"text-justify\"><span class=\"bold\">Staff<\/span> means a Party\u2019s employees, directors and officers as well as any affiliates, such as agents, sub-contractors, advisors or consultants. Cloudmatika\u2019s Staff comprises in addition the Providers. <\/p><p class=\"text-justify\"><span class=\"bold\">Terms and Conditions<\/span> means Cloudmatika\u2019s terms and conditions, which are available on the Control Panel and must be accepted by the Client as a condition precedent before using the Control Panel and\/or the Cloud Solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4604cfc e-flex e-con-boxed e-con e-child\" data-id=\"4604cfc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85efc46 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"85efc46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 1 <br> Object<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b5fb29 elementor-widget elementor-widget-text-editor\" data-id=\"6b5fb29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">The purpose of this Agreement is to determine the conditions under which Cloudmatika gives access to the Control Panel and delivers Cloud Solutions to the Client. It specifies the Parties\u2019 respective rights and obligations stemming from their contractual relationship. <\/p><p class=\"text-justify\">This Agreement is applicable to every Cloud Solution, service, product or software made available by Cloudmatika through the Control Panel.<\/p><p class=\"text-justify\">This Agreement in its entirety shall consist of this Agreement, the Cloud Solution Terms and any applicable additional terms of use and\/or license pertaining to the Cloud Solutions, the Control Panel, and the associated software and services.<\/p><p class=\"text-justify\">In the event of an inconsistency between a term or condition contained in any contractual document existing between the Parties, including any incorporated attachments, appendices, exhibits or other documents, the order of precedence, from the most to the least controlling, shall be:<\/p><ul><li>the Cloud Solution Terms;<\/li><li>the Terms and Conditions;<\/li><li>this Agreement; and<\/li><li>any other terms available, e.g., on Cloudmatika\u2019s web site.<\/li><\/ul><p>These terms constitute the entire agreement between the Client and Cloudmatika concerning the object thereof, and supersede all prior statements, whether oral or written, representations, discussions, negotiations and agreements, by phone, e-mail, and instant messaging. Any standard contractual terms and conditions of the Client will not apply to this relationship. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-325a691 e-flex e-con-boxed e-con e-child\" data-id=\"325a691\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a01f593 font-22 py-3 elementor-widget elementor-widget-heading\" data-id=\"a01f593\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 2 <br> Obligations of Cloudmatika<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24352fd elementor-widget elementor-widget-text-editor\" data-id=\"24352fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cloudmatika will make its best efforts to provide the Cloud Solutions to the Client in satisfactory conditions, and in particular to:<\/p><ul><li>to provide the Cloud Solutions in a workmanlike manner, subject to the limitations set forth in the Agreement;<\/li><li>to make the ordered Cloud Solutions available to the Client in accordance with the provisions included in the Cloud Solution Terms or any other applicable terms, as may be amended from time to time;<\/li><\/ul><p>Cloudmatika\u2019s obligations shall be based on a best efforts basis<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-520e72b font-22 py-3 elementor-widget elementor-widget-heading\" data-id=\"520e72b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">2.1 Fair Usage<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f64ce1 elementor-widget elementor-widget-text-editor\" data-id=\"2f64ce1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Cloudmatika is providing some unlimited or free-of-charge resources, examples are local &amp; international Internet Bandwidth, IOPS etc. In cases of heavy, above average, utilization of such resources by the client, Cloudmatika reserves the right to take any or all of following actions: <\/p><ul><li>Limit the resources available to the client<\/li><li>Suspend the client service<\/li><li>Suspend the client account<\/li><li>Propose a tailored &amp; paid solution based on the clients\u2019 usage pattern<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5e0d6b e-con-full e-flex e-con e-child\" data-id=\"d5e0d6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ff2485 font-22 py-3 elementor-widget elementor-widget-heading\" data-id=\"2ff2485\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 3 <br>Obligations of The Client<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c34a69 font-22 py-3 elementor-widget elementor-widget-heading\" data-id=\"2c34a69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">3.1 Compliance<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d5cc00 elementor-widget elementor-widget-text-editor\" data-id=\"3d5cc00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">The Client represents and warrants that it holds the licenses, permits and authorizations, both in its own jurisdiction and, where applicable, in the Client\u2019s local jurisdiction to use the Control Panel, the Cloud Solutions and generally perform its obligations under the Agreement.<br><br>The Control Panel and Cloud Solutions are provided on an \u201cas is\u201d and \u201cas available\u201d basis. The Client is solely liable for verifying and ensuring that the use of the Control Panel and the Cloud Solutions comply with the Client\u2019s or Client Staff\u2019s local legal, regulatory and statutory provisions (including without limitation provisions on distance selling of services, consumer protection, electronic communication, personnel data protection). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3afd9c font-22 py-3 elementor-widget elementor-widget-heading\" data-id=\"c3afd9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">3.2 Client account <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa913eb elementor-widget elementor-widget-text-editor\" data-id=\"fa913eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">The Client will be solely liable for managing the Client account on the Control Panel and for the Client Staff\u2019s actions performed using valid credentials. The Client will indemnify Cloudmatika for any damage arising out of any action performed by the Client or the Client Staff\u2019s on or through the Client account. Any Order placed by a Client Staff shall be deemed to have been placed by the Client itself.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18ba5a2 font-22 py-3 elementor-widget elementor-widget-heading\" data-id=\"18ba5a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">3.3 Credentials<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a9edd3 elementor-widget elementor-widget-text-editor\" data-id=\"7a9edd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All Orders must be placed through the Control Panel using valid credentials.<\/p><p class=\"text-justify\">The Client will receive first access credentials that enable it or the Client Staff to identify themselves to the Control Panel and to carry out various operations, such as placing Orders, monitoring the Orders placed and receiving invoices.<\/p><p>The Client shall change the first access credentials after the first log-on.<\/p><p>The Client shall bear sole responsibility for the management and preservation of the credentials.<\/p><p class=\"text-justify\">Credentials must be kept, changed and used in accordance with the provisions of this article 3.3, the relevant Cloud Solution Terms and the Provider Terms and Conditions.<\/p><p>The Client is liable for ensuring that the Client and the Client Staff (the Credentials Owners):<\/p><ul><li>use passwords with a length of at least seven characters;<\/li><li>use passwords that contain numbers and alphanumeric characters;<\/li><li>keep their credentials strictly confidential and do not share their credentials with third parties; and<\/li><li>are informed of, and follow, the rules and security recommendations included in the relevant Cloud Solution Terms or the Terms and Conditions.<\/li><\/ul><p>The Client is fully responsible for the use by the Credential Owners of the credentials. In particular, the Client is liable for ensuring that the credentials: <\/p><ul><li>remain strictly confidential to the relevant Credential Owner; and<\/li><li>will not be disclosed to any third party.<\/li><\/ul><p class=\"text-justify\">Cloudmatika and Cloudmatika\u2019s Staff shall not be liable for any direct or indirect damages arising from the disclosure of credentials by Credential Owners to any third party (including for the avoidance of doubt to other Credential Owners).<\/p><p class=\"text-justify\">Cloudmatika or Cloudmatika\u2019s Staff, acting individually or jointly, in their sole discretion, may suspend any credentials and\/or access rights of the Client or a Credential Owner if they have reasons to believe that (i) the Client or a Credential Owner does not comply with their contractual obligations, (ii) the Client or a Credential Owner represents a threat for the security of the Cloud Solutions, the Infrastructure or a third party\u2019s infrastructure or data, or that (iii) the relevant credentials have been compromised. In this case, Cloudmatika shall use its best efforts to inform the Client within a reasonable delay. Cloudmatika and Cloudmatika\u2019s Staff will not be liable for any direct or indirect damages arising out of the suspension of any credentials and\/or access rights pursuant to this article 3.3.     <\/p><p class=\"text-justify\">If the Client or a Credential Owner believes that any, several or all of the credentials have been compromised, lost or stolen, the latter should repudiate said credentials immediately by informing Cloudmatika and Cloudmatika\u2019s Staff through the Control Panel or otherwise in accordance with the Cloud Solution Terms. Cloudmatika and Cloudmatika\u2019s Staff will then take as soon as reasonably possible the necessary steps to ensure that any access by means of the repudiated credentials is blocked as soon as reasonably possible and will notify the Client thereof through the Control Panel. The repudiation will be effective (and the concerned credentials will be deemed to have been repudiated) as of the time when this notification is made available to the Client via the Control Panel, as documented on the Control Panel. New credentials will be provided in a reasonable delay to the concerned Credential Owner, subject to a Fee (as indicated on the tariffs available on the Control Panel or the relevant Cloud Solution), for future access. In the meantime, neither Cloudmatika nor Cloudmatika\u2019s Staff shall be liable for any direct or indirect damages arising from the unavailability of the Control Panel or the Cloud Solutions. Cloudmatika will not be liable for any direct or indirect damages arising from the use of the repudiated credentials prior to the effective repudiation.     <\/p><p class=\"text-justify\">The Client shall be solely liable for any action on the Client account made with non repudiated credentials. Cloudmatika will not be liable for any account disputes that may arise between various Credential Owners, nor for any changes made to any account or any information pertaining to that account by any Credential Owner or third party using non repudiated credentials. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25d52c2 font-22 py-3 elementor-widget elementor-widget-heading\" data-id=\"25d52c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">3.4 General obligations<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa7c46d elementor-widget elementor-widget-text-editor\" data-id=\"aa7c46d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Client undertakes to:<\/p><ul><li>use the Control Panel and the Cloud Solutions for the Client\u2019s personal use only;<\/li><li>use the Control Panel and the Cloud Solutions in accordance with the Agreement, the Cloud Solution Terms, the Terms and Conditions and with any other applicable terms, as amended from time to time and posted on the Control Panel or the Cloud Solutions or otherwise communicated by Cloudmatika from time to time (e.g. via Cloudmatika\u2019s web site); and<\/li><li>pay the Fees corresponding to the Order or the use of the Control Panel and the Cloud Solutions, as per the Fees as posted on the Control Panel.<\/li><\/ul><p>The Client undertakes NOT to use the Control Panel or the Cloud Solutions for any purpose that is unlawful or prohibited by Cloudmatika\u2019s and\/or the Client\u2019s and\/or the Client Staff\u2019s local legislation or otherwise in any way that could be detrimental to the Infrastructure, the Cloud Solutions, Cloudmatika\u2019s business, customers or Staff, including but not limited:<\/p><ul><li>to make or facilitate the use of the Control Panel or the Cloud Solutions in a way that infringes the Intellectual Property or any other right of a third party;<\/li><li>to perform an unreasonable number of operations in a limited time (\u201chammering\u201d); or;<\/li><li>to use the Control Panel and\/or the Cloud Solutions in a way that is not conform to the relevant and up-to-date technical specifications as accessible from time to time on the Control Panel, the Cloud Solutions or Cloudmatika\u2019s web site, that is always the responsibility for the Client to check at regular intervals and in any case before using the Control Panel or the Cloud Solutions.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a32f761 e-con-full e-flex e-con e-child\" data-id=\"a32f761\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87ac839 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"87ac839\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 4 <br> Service Order Placement<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea2c821 elementor-widget elementor-widget-text-editor\" data-id=\"ea2c821\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Client hereby acknowledges and accepts to be legally bound without limitations by any action performed on the Control Panel and the Cloud Solutions by it or by any Client Staff using valid credentials, including without limitation (i) any Order, (ii) any use of the Cloud Solutions or the Control Panel giving rise to the payment of Fees and (iii) the acceptance of Cloud Solution Terms, the Terms and Conditions and any other contractual terms or new version thereof as may be posted on the Control Panel or the Cloud Solutions from time to time.   <\/p><p>Orders shall be placed directly through the Control Panel by the Client or by Cloudmatika on behalf of the Client.<\/p><p>Cloudmatika can decide in its sole discretion to reject Orders until all Client\u2019s obligations have been performed and shall inform the Client accordingly. For example without limitation, Cloudmatika can refuse or delay the execution of any Order if all Fees due have not been paid by the Client. Cloudmatika will not accept any liability arising in relation of the consequences of such refusal or delay, nor shall it provide any motivation for such decision nor any compensation to the Client.  <\/p><p>An Order shall be considered definitive upon its confirmation using valid credentials on the Control Panel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92405ff e-con-full e-flex e-con e-child\" data-id=\"92405ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba809d7 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"ba809d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 5 <br>Term<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2895c98 elementor-widget elementor-widget-text-editor\" data-id=\"2895c98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">The Agreement is valid for [one (1) calendar year] upon execution (the Term) starting from the date of execution. Unless terminated as stipulated in article 6 of this Agreement, the Agreement will be automatically renewed for additional periods of one (1) year. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4368c97 e-con-full e-flex e-con e-child\" data-id=\"4368c97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b78e7e font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"1b78e7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 6 <br>Termination of The Agreement<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c5779d font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"8c5779d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">6.1 Termination for cause:<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-712c065 elementor-widget elementor-widget-text-editor\" data-id=\"712c065\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Agreement may be terminated before the Term or the expiry of the then current renewal period at any time after one (1) calendar month of the date of written notice of termination, automatically, without recourse to the courts and without compensation due by the terminating Party to the other Party:<\/p><ul><li>by either Party if the other Party repeatedly engages in any conduct prejudicial to the business or business interests of the terminating Party;<\/li><li>by either Party if the other Party is in material breach of its obligations under the Agreement and the defaulting Party has not cured such breach;<\/li><li>by Cloudmatika, if the Client does not pay the Fees or other costs due;<\/li><li>by either Party if the other Party becomes insolvent and goes into liquidation or similar procedure Term;<\/li><li>by the Client in case of unilateral change of the Agreement (including the Fees); in this case, (a) the notice of termination shall be send by the Client no later then five (5) calendar days after the notification of the unilateral change of the Agreement through the Control Panel, and (b) such change shall not enter into force until the effective termination of the Agreement.  <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63cac24 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"63cac24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">6.2 Termination Without Cause<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3fade2 elementor-widget elementor-widget-text-editor\" data-id=\"d3fade2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Either Party may terminate the Agreement by giving to the other Party [two (2) calendar months] written notice of termination before the expiry of the Term or any renewal term and without justification.<\/p><p>In case of termination by the Client before the expiry of the Term or any renewal term, the latter shall pay to Cloudmatika an early-termination Fee as set out in the tariffs available on the Control Panel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-877ef4e font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"877ef4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">6.3 Termination Procedure<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f9d96 elementor-widget elementor-widget-text-editor\" data-id=\"a2f9d96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Any notice of termination shall be made through the Control Panel or any other procedure indicated on the Control Panel or Cloudmatika\u2019s web site.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db91c29 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"db91c29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">6.4 Effect of The Termination<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5428653 elementor-widget elementor-widget-text-editor\" data-id=\"5428653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">From the date the termination becomes effective, the Client also undertakes to refrain from using the Control Panel, the Cloud Solutions, the Infrastructure, the credentials as well as any other property or right belonging to or granted by Cloudmatika, including but not limited to Cloudmatika\u2019s or the Providers\u2019 Intellectual Property.<\/p><p class=\"text-justify\">Cloudmatika shall be entitled to delete all data belonging or relating to the Client one (1) calendar months after the date of effective termination, unless the Client subscribes to a payable data migration service (to the extent such data migration service is available for the corresponding Cloud Solution) as available through the Control Panel, subject to the payment of the corresponding Fee.<\/p><p class=\"text-justify\">The Client should verify the existence and conditions of provision of a data migration service for a particular Cloud Solution before subscribing or placing any Order for this Cloud Solution. Cloudmatika will not accept any liability arising out of the absence of such data migration service, or the Client refusing the terms or Fees associated therewith. <\/p><p class=\"text-justify\">Cloudmatika will not accept any liability arising out of the direct or indirect consequences of the destruction of data made in application of this article.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0066e2e e-con-full e-flex e-con e-child\" data-id=\"0066e2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fc5579 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"6fc5579\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 7 <br>Intellectual Property<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de66f4e font-22 pb-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"de66f4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">7.1 Supplier\u2019s and Providers\u2019 Intellectual Property rights<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6e4a07 elementor-widget elementor-widget-text-editor\" data-id=\"a6e4a07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Subject to the payment by the Client of the corresponding Fees, the Client will be licensed to use the Control Panel and the relevant Cloud Solution for the duration and in the conditions detailed in the applicable Cloud Solutions Terms. Such license is personal to the Client, non-transferable and strictly limited to the Client\u2019s personal use. This Agreement shall not constitute or be deemed to constitute an assignment of any Intellectual Property owned by Cloudmatika or Cloudmatika\u2019s Staff to the Client.  <\/p><p class=\"text-justify\">In particular, the Client will not (a) register, reproduce, sublicense, distribute or dispose of any of Cloudmatika\u2019s or Cloudmatika\u2019s Staff\u2019s Intellectual Property except as specifically provided for in this Agreement; (b) alter, create derivative works of, edit, modify or revise such Intellectual Property except as expressly set forth herein; (c) reverse engineer, reverse compile, decompile or disassemble such Intellectual Property in whole or in part to the extent permissible under applicable law; (d) rent, lease, loan, electronically transfer or otherwise make available such Intellectual Property to a third party; nor (e) permit any other person or entity, including Client Staff or Affiliated Companies to do any of the foregoing.     <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4acef4 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"f4acef4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">7.2 Client\u2019s Intellectual Property Rights<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0659be5 elementor-widget elementor-widget-text-editor\" data-id=\"0659be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Any Intellectual Property right of the Client made available to Cloudmatika and\/or Cloudmatika\u2019s Staff whilst using the Control Panel, the Cloud Solutions or otherwise in the context of this Agreement will remain the exclusive property and responsibility of the Client [without prejudice to the right for Cloudmatika to retain these items as an accessory and insofar as necessary to obtain the payments of any Fees due hereunder (droit de r\u00e9tention)].<\/p><p class=\"text-justify\">For the sole purpose of the performance of this Agreement, the Client hereby grants to Cloudmatika and Cloudmatika\u2019s Staff a non-exclusive and non-transferable (except for Cloudmatika\u2019s and\/or Cloudmatika\u2019s Staff\u2019s sub-contractors) free-of-charge license to use, process and store the items subject to such Intellectual Property rights for the entire world and for the term of the Agreement, increased by the delay necessary to return the Client\u2019s data or as necessary to perform data migration operations requested by the Client. The Client will indemnify and hold Cloudmatika and Cloudmatika\u2019s Staff harmless (including attorneys\u2019 fees) against any claims, proceedings or actions based on an alleged infringement of a third party\u2019s Intellectual Property or other rights. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1905bd e-con-full e-flex e-con e-child\" data-id=\"f1905bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71b01a1 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"71b01a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 8 <br> Evolution of The Offering<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18a0960 elementor-widget elementor-widget-text-editor\" data-id=\"18a0960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Cloudmatika retains the right to make changes to the selection of Cloud Solutions offered without prior notice. Said changes shall apply only to Orders passed as from the notification of the change through the Control Panel. <\/p><p class=\"text-justify\">Up-to-date information pertaining to the Cloud Solutions will be made available from time to time through the Control Panel.<\/p><p class=\"text-justify\">Neither Cloudmatika nor Cloudmatika\u2019s Staff will be liable for consequences arising out of changes due to legal obligations or due to modifications, delays, interruptions or cessations of any Provider service. The Client cannot claim any compensation for such change or termination. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f7a65e e-con-full e-flex e-con e-child\" data-id=\"5f7a65e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2804676 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"2804676\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 9 <br>Fees, Invoicing, Payment<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f78243 font-22 pb-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"8f78243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">9.1 Fees<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e63b3a2 elementor-widget elementor-widget-text-editor\" data-id=\"e63b3a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">The Client agrees to pay the Fees corresponding to its use of the Cloud Solution and the Orders.<\/p><p class=\"text-justify\">Unless otherwise specified, all tariffs are indicated in Rupiah (IDR), and are exclusive of VAT and any other applicable taxes. VAT, applicable taxes and all money transfer costs shall be paid by the Client. <\/p><p class=\"text-justify\">Cloudmatika reserves the right to adapt the Fees [for new Orders] from time to time, subject to prior notice to the Client through the Control Panel. [The new Fees shall apply from the date mentioned in the notification of the change posted on the Control Panel without prejudice to the right for the Client to terminate the Agreement pursuant to article 6. Changes in the Fees will not affect Orders placed prior to the date on which the change becomes effective.] Any new Order passed after the effective date of the change will be considered as an acceptance of the new tariffs by the Client. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-156d8d2 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"156d8d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">9.2 Invoicing<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2975f76 elementor-widget elementor-widget-text-editor\" data-id=\"2975f76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Unless otherwise agreed by the Parties, Cloudmatika will invoice the Client on a monthly basis, on the last Supplier\u2019s local working day of each month (the Invoicing Day). On the Invoicing Day, the Client will be charged for the Cloud Solutions the Client Ordered [or used] during the calendar month preceding the Invoicing Day. <\/p><p class=\"text-justify\">Cloudmatika\u2019s obligation with respect to any invoicing errors resulting in overpayments by the Client for the Cloud Solutions received is limited to granting invoice credits equal to the amounts erroneously billed. Under no circumstance will any invoicing error affect the Client\u2019s obligation to pay for the Cloud Solutions Ordered [or used]. <\/p><p class=\"text-justify\">All invoices are provided automatically and electronically by email. Any other form of invoice (e.g. by postal mail, with physical signature, Materai etc) can be provided on request and is subject to an administrative charge. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1df45a font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"b1df45a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">9.3 Payment<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65b378b elementor-widget elementor-widget-text-editor\" data-id=\"65b378b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">The amount of Cloud Solutions that may be Ordered by the Client without prepayment may be limited to the sum specified in the Control Panel <br>or Cloudmatika\u2019s web site .<\/p><p class=\"text-justify\">Invoices issued by Cloudmatika must be paid by the Client within fourteen (14) calendar days following the Invoicing Day.<\/p><p class=\"text-justify\">Payment of Cloudmatika invoices shall be made by wire transfer, credit card or any other means available or mentioned on the Control Panel or Cloudmatika\u2019s web site.<\/p><p class=\"text-justify\">Each payment shall be first applied to settle the oldest outstanding invoice and avoid therefore the application of accrued interest and charges for late payment.<\/p><p class=\"text-justify\">Any invoice or amount not paid upon falling due shall be subject, without formal notice, to<\/p><p class=\"text-justify\">interest charges amounting to 5 percent of unpaid amounts per month, until the outstanding amount is paid in full.<\/p><p class=\"text-justify\">Additionally Cloudmatika shall be entitled without formal notice to (a) invoice administrative costs amounting up to two-hundred-thousand rupiah (IDR 200.000) per overdue invoice and (b) suspend the relevant Cloud Solutions and\/or (c) terminate the Agreement pursuant to article 6, without reimbursement of all sums already paid, even in advance.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9fce1dd e-con-full e-flex e-con e-child\" data-id=\"9fce1dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2927c6 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"b2927c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 10 <br>Services Suspension<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aaddfa4 font-22 pb-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"aaddfa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">10.1 Causes for suspension<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25fdeff elementor-widget elementor-widget-text-editor\" data-id=\"25fdeff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cloudmatika shall be entitled to suspend the Cloud Solutions, in whole or in part, immediately after notifying the Client by any means Cloudmatika will deem appropriate:<\/p><ul><li>in order to comply with any legal or regulatory obligation, or request or order from law enforcement or a competent judicial, governmental, supervisory or regulatory body;<\/li><li>if Cloudmatika has reasonable grounds to suspect that the Client or a Client Staff acts fraudulently, unlawfully, in a criminal way or in a way which could prejudice Cloudmatika, Cloudmatika\u2019s Staff or any third party;<\/li><li>in case of violation by the Client of any contractual, legal, regulatory, statutory or administrative obligation;<\/li><li>in case of force majeure, as defined in article 14 hereafter;<\/li><li>at any time in Cloudmatika\u2019s sole discretion, if the Client has not paid any due invoice or Fee;<\/li><li>if Cloudmatika is informed by the Client that credentials have been compromised, or has reason to believe that credentials are used fraudulently;<\/li><li>for specific Client Staff or Credentials Owners at the Client\u2019s request, to the extent technically possible;<\/li><li>if Cloudmatika establishes or has reasonable doubts that (i) the Client impairs or endangers the operational availability of the Control Panel, the Infrastructure or the Cloud Solutions, (ii) such action is necessary to prevent or protect against fraud, tricks, tampering, schemes, false or invalid numbers, false credit devices, electronic devices, or any other fraudulent means or devices, (iii) such action is necessary to protect Cloudmatika or Cloudmatika\u2019s Staff against actual or potential adverse financial effects;   <\/li><li>if the Client fails or refuses to provide information, or provides false information, regarding the Client\u2019s creditworthiness, its past or current use of the Control Panel or Cloud Solutions, the jurisdictional nature or characteristics pertaining to its use or planned use of the Control Panel or Cloud Solutions;<\/li><li>if the Client\u2019s use of CPU, disk space, bandwidth or other resources results in or presents the risk of degradation of the Infrastructure, the Control Panel, the Cloud Solutions to other clients;<\/li><li>where necessary for the Control Panel\u2019s, the Infrastructure\u2019s or the Cloud Solutions\u2019 maintenance. If such maintenance is reasonably foreseeable, the Client will be informed about the outstanding actions by any means Cloudmatika will deem appropriate. <\/li><li>If reasonably possible before the suspension, the Client will be informed about the suspension and its reasons.<\/li><li>Cloudmatika will make its best efforts to limit the suspension period in cases where the Client is not responsible for this suspension.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a42540c font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"a42540c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">10.2 Consequences of Suspension<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7604dfc elementor-widget elementor-widget-text-editor\" data-id=\"7604dfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">In case of suspension for any of the causes mentioned in this article 10 neither Cloudmatika nor Cloudmatika\u2019s Staff will be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including but not limited to lost profits, loss of chance, or costs incurred to limit any damage sustained) suffered by the Client, directly or indirectly as a consequence of such suspension.<\/p><p class=\"text-justify\">The suspension pursuant to article 10 does not relieve the Client of its obligation to pay Cloudmatika for the Cloud Solutions provided, or Orders passed, before the suspension.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62e6abd e-con-full e-flex e-con e-child\" data-id=\"62e6abd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60f4951 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"60f4951\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 11 <br>Indemnification<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb823c1 elementor-widget elementor-widget-text-editor\" data-id=\"fb823c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">The Client agrees to defend, indemnify and hold Cloudmatika and Cloudmatika\u2019s Staff harmless from any claims, losses, damages, causes of action, liabilities and expenses (including attorneys and other legal or professionals\u2019 fees) directly or indirectly related to or arising out of acts or omissions of the Client or Client Staff or and\/or breach of any of the representations and warranties hereunder.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e95764f e-con-full e-flex e-con e-child\" data-id=\"e95764f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf3bbf font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"ecf3bbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 12 <br>Relationship Between The Parties<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-809bbf9 elementor-widget elementor-widget-text-editor\" data-id=\"809bbf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Cloudmatika is an independent contractor. Nothing in this Agreement and no action taken by the Parties pursuant to this Agreement shall create or be construed as creating any agency, resellership, association, joint venture or other form of joint enterprise between Cloudmatika and the Client. <\/p><p class=\"text-justify\">The Client will not be entitled to take any action in the name and\/or on behalf of Cloudmatika and more generally any action that may bind Cloudmatika without Cloudmatika\u2019s prior and express written consent.<\/p><p class=\"text-justify\">The Client acknowledges that Cloudmatika will subcontract the provision of the Infrastructure, of the Cloud Solutions and\/or other services to Supplier\u2019s Staff. The Client hereby expressly accepts and warrants that its only co-contractor is Cloudmatika and that the Client will only be entitled to claim remedy from Cloudmatika and not directly from Cloudmatika\u2019s Staff. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c71cdc2 e-con-full e-flex e-con e-child\" data-id=\"c71cdc2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-713ff85 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"713ff85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 13 <br>Non-exclusive Character<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73c648d elementor-widget elementor-widget-text-editor\" data-id=\"73c648d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">This Agreement is concluded on a non-exclusive basis. Cloudmatika shall therefore be entitled to sell the Cloud Solutions to any third party including but not limited to other customers which may be competitors of the Client. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d78419 e-con-full e-flex e-con e-child\" data-id=\"6d78419\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31afa22 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"31afa22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 14 <br>Force Majeure<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd2a3e1 elementor-widget elementor-widget-text-editor\" data-id=\"cd2a3e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Neither Party shall be deemed in default hereunder, nor shall it hold the other Party responsible for, any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, breakdown of communications, labour strike, lockout, or boycott, provided that the Party relying upon this section, (i) shall have given the other Party written notice thereof promptly and, in any event, within ten (10) calendar days of discovery thereof, and (ii) shall take all steps reasonably necessary under the circumstances to mitigate the effects of the force majeure event upon which such notice is based; provided further, that in the event a force majeure event described in this article extends for a period in excess of one (1) calendar month, either Party may immediately terminate this Agreement.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9177a9 e-con-full e-flex e-con e-child\" data-id=\"a9177a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e30d9a1 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"e30d9a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 15 <br>Severability<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f27e8da elementor-widget elementor-widget-text-editor\" data-id=\"f27e8da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Should any term or provision of this Agreement be declared invalid or unenforceable, that term or provision will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the Parties, and the remaining terms and provisions will remain in full force and effect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2483c23 e-con-full e-flex e-con e-child\" data-id=\"2483c23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23bcaeb font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"23bcaeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 16 <br>Waiver<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc8b2c5 elementor-widget elementor-widget-text-editor\" data-id=\"dc8b2c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Failure from either Party to require performance by the other Party of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by either Party of a breach of any provision hereof be taken or held to be a waiver of the provision itself.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-336ead8 e-con-full e-flex e-con e-child\" data-id=\"336ead8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0e0498 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"d0e0498\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 17 <br>Amending The Agreement<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76b80b5 elementor-widget elementor-widget-text-editor\" data-id=\"76b80b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Due to the nature of the services provided hereunder, both Parties agree that the Agreement, the Cloud Solution Terms and the Provider Terms and Conditions need to have an easy evolution process. To that end, the Parties agree to the possibility to update these terms from time to time. Any such update will be brought to the attention of the Client, who will accept them online, without prejudice to the right for the Client to terminate this Agreement in accordance with article 6.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2e7d3c e-con-full e-flex e-con e-child\" data-id=\"e2e7d3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e84477 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"4e84477\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 18 <br>Personal Data<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61eb9df elementor-widget elementor-widget-text-editor\" data-id=\"61eb9df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">The Client hereby expressly represents and warrants to be and remain compliant with any and all data protection legislation applicable to the use of the Cloud Solutions.<\/p><p class=\"text-justify\">During the term of this Agreement and whilst providing the Cloud Solutions or otherwise performing its obligations under this Agreement, Cloudmatika may act as a processor to the Client (Within the meaning of Government Regulation Number 71 Year 2019, as it may be amended, restated or replaced) in the context of the processing of personal data belonging to the Client (acting in a capacity as controller or processor to a third party, within the meaning of the same text). To this extent, Cloudmatika hereby undertakes to: <\/p><ul><li>process such personal data only insofar as required for the performance of this Agreement (including legitimate rights granted to Cloudmatika hereunder), or as required for the performance of any order placed by the Client pursuant to the Agreement, or otherwise in accordance with instructions given by the Client from time to time; and<\/li><li>implement appropriate technical and organizational measures so as to ensure the protection of such personal data against accidental or unlawful destruction or accidental loss, falsification, unauthorized dissemination or access and against all other unlawful forms of processing. The Client acknowledges that the security measures detailed in the Control Panel or the relevant Cloud Solution Terms are sufficient in this respect, taking into account the degree of sensitivity of the relevant personal data. <\/li><\/ul><p class=\"text-justify\">The Client hereby expressly instructs and allows Cloudmatika to subcontract to Cloudmatika\u2019s Staff, and hereby expressly instructs and allows Cloudmatika\u2019s Staff to sub-subcontract, in whole or in part the abovementioned acts of processing of personal data to third parties.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fac09c e-con-full e-flex e-con e-child\" data-id=\"2fac09c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1aafb23 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"1aafb23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 19 <br>LIMITATION OF LIABILITY<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52514e4 elementor-widget elementor-widget-text-editor\" data-id=\"52514e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Cloudmatika WILL NOT BE LIABLE FOR ANY (a) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO CLOUDMATIKA\u2019S WEB SITE(S), THE CONTROL PANEL OR THE Cloud SOLUTIONS; (b) DATA NON-DELIVERY, MIS-DELIVERY, CORRUPTION, DESTRUCTION OR ALTERATION; OR (c) EVENTS BEYOND THEIR REASONABLE CONTROL. ALSO, CLOUDMATIKA WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF CHANCE, OR COSTS INCURRED TO LIMIT ANY DAMAGE SUSTAINED) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTIES, EITHER EXPRESS OR IMPLIED, OR OTHERWISE, EVEN IF THE CLIENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WHERE CERTAIN JURISDICTIONS DO NOT ALLOW SUCH EXCLUSION OR LIMITATION OF LIABILITY, LIABILITY WILL BE LIMITED TO THE FULL EXTENT PERMITTED BY LAW. IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY HEREUNDER EXCEED AMOUNTS PAID BY THE CLIENT OVER THE PAST TWELVE (12) MONTHS.     <\/p><p class=\"text-justify\">THE CLIENT IS SOLELY RESPONSIBLE FOR MAINTAINING BACK-UP COPIES OF THE DATA IT POSTS ON, IT HAS PROCESSED OR OBTAINED THROUGH THE CONTROL PANEL OR THE Cloud SOLUTIONS. CLOUDMATIKA BEARS NO RESPONSIBILITY FOR ANY LOSS OR ALTERATION OF SUCH DATA NOR ANY LOSS OR DAMAGE RESULTING DIRECTLY OR INDIRECTLY THEREFROM. <\/p><p class=\"text-justify\">THE CLIENT EXPRESSLY ACKNOWLEDGES AND ACCEPTS THAT IT WILL ONLY BE ENTITLED TO CLAIM REMEDY FROM CLOUDMATIKA AND NOT DIRECTLY FROM CLOUDMATIKA\u2019S STAFF OR ANY OTHER PROVIDER OF CLOUDMATIKA. ONLY CLOUDMATIKA WILL BE ENTITLED TO ACT AGAINST CLOUDMATIKA\u2019S STAFF OR ANY OTHER PROVIDER IN RELATION TO THE FAILURE BY THE LATTER. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8b29d8 e-con-full e-flex e-con e-child\" data-id=\"b8b29d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc350e1 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"bc350e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 20 <br>No Warranty<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3dc5e9 elementor-widget elementor-widget-text-editor\" data-id=\"c3dc5e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">The Control Panel and Cloud Solutions are provided to the Client on an \u201cas is\u201d and \u201cas available\u201d basis, that is, (i) with the technical or legal limitations detailed in or resulting from the Agreement, the Cloud Solution Terms, the Terms and Conditions and any other terms as may be available from time to time on the Control Panel or Cloudmatika\u2019s web site, as may be amended from time to time, and (ii) without warranty of any kind either express or implied, including but not limited to the implied warranties or conditions of merchantability or fitness for a particular purpose.  <\/p><p class=\"text-justify\">Any material and\/or data downloaded or otherwise obtained through the use of the Control Panel or the Cloud Solutions is done at the discretion and risk of the Client and the latter will be solely responsible for any damage to their computer system or loss of data that results from such use, the download or upload of such material and\/or data. Cloudmatika makes no warranty regarding any transactions entered into through the Control Panel. No advice or information, whether oral or written, obtained by the Client from Cloudmatika or Cloudmatika\u2019s Staff will create any warranty not expressly made herein.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a7b16c e-con-full e-flex e-con e-child\" data-id=\"8a7b16c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f555367 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"f555367\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 21 <br> Notice<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e64279 elementor-widget elementor-widget-text-editor\" data-id=\"0e64279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">By way of principle, any communication between the Parties shall be made through the Control Panel or, where stated in the Agreement, Cloudmatika\u2019s web site. Any e-mail, facsimile or other means of communication exchanged between the Parties shall only serve as a reminder, the Control Panel remaining the only official source of information. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e69a6a9 e-con-full e-flex e-con e-child\" data-id=\"e69a6a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7716a7 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"a7716a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 22 <br>Assignment<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7067107 elementor-widget elementor-widget-text-editor\" data-id=\"7067107\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Neither Party may assign or transfer this Agreement, in whole or in part, without the other Party\u2019s written consent. Any attempt to assign, lease or transfer this Agreement without such consent will be null and void and may result in this Agreement being terminated, without prejudice to other remedy available under this Agreement or applicable law. In the event of a sale of substantially all the assets of the Client, or a merger or an acquisition of the Client, Cloudmatika reserves the right to terminate this Agreement at its sole discretion and without compensation to the Client.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69e70d0 e-con-full e-flex e-con e-child\" data-id=\"69e70d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28d0832 font-22 py-3 lineh-1-3 elementor-widget elementor-widget-heading\" data-id=\"28d0832\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Article 23 <br>Applicable Law<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4879f35 elementor-widget elementor-widget-text-editor\" data-id=\"4879f35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">The Agreement is subject to the laws of Indonesia. The Client agrees that if the Agreement does not specify otherwise, and if the parties do not find an amicable solution within ten (10) Working days of receipt of a formal notice, any dispute arising in context of the Agreement shall be dealt with by the relevant courts of Indonesia. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2183298482\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2183298482\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-abbb1ea e-con-full e-flex e-con e-child\" data-id=\"abbb1ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2c2d14a e-con-full space-100 e-flex e-con e-child\" data-id=\"2c2d14a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd839ce font-28 elementor-widget elementor-widget-heading\" data-id=\"fd839ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Specific Terms and Conditions<\/div>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7437433 e-con-full e-flex e-con e-child\" data-id=\"7437433\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7667a1 font-22 pb-3 elementor-widget elementor-widget-heading\" data-id=\"f7667a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Context<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8e613f elementor-widget elementor-widget-text-editor\" data-id=\"d8e613f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">User shall comply with PT Awan Solusi Informatika\u2019s (Cloudmatika) then current Specific Terms &amp; Conditions (\u201cSTC\u201d), as amended, modified or updated from time to time by Cloudmatika, and other Terms and Conditions (collectively called \u201cTerms\u201d) which currently can be viewed under the Terms of Service section of the Cloudmatika Web site. User hereby acknowledges that it has reviewed and understood the Terms. In the event of any inconsistencies between the STC and other Terms and Conditions the STC shall govern.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be4104e e-con-full e-flex e-con e-child\" data-id=\"be4104e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee3d059 font-22 pb-3 elementor-widget elementor-widget-heading\" data-id=\"ee3d059\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Privacy<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deb3f24 elementor-widget elementor-widget-text-editor\" data-id=\"deb3f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">User hereby grants to Cloudmatika a non-exclusive, royalty-free, worldwide right and license during the Initial Term and any Term thereafter to do the following to the extent necessary in the performance of Services, except that with respect to personal information included in the User Content, such license shall be limited to allowing Cloudmatika to use Personal Information in accordance with its Privacy Policy:<\/p><p class=\"text-justify\">digitize, convert, install, upload, select, order, arrange, compile, combine, synchronize, use, reproduce, store, process, retrieve, transmit, distribute, publish, publicly display, publicly perform and hyperlink the User Content; and<\/p><p class=\"text-justify\">Except for the rights expressly granted above, Cloudmatika is not acquiring any right, title or interest in or to the User Content, all of which shall remain solely with User.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4a8629 e-con-full e-flex e-con e-child\" data-id=\"b4a8629\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fc2ce4 font-28 pb-3 elementor-widget elementor-widget-heading\" data-id=\"5fc2ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Data availability<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-221a5be elementor-widget elementor-widget-text-editor\" data-id=\"221a5be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">End User data and Service data is stored in Indonesia, in Datacenters with at minimum Uptime Institute Tier 3 certification.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d6c728 e-con-full e-flex e-con e-child\" data-id=\"8d6c728\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ad2610 font-22 pb-3 elementor-widget elementor-widget-heading\" data-id=\"9ad2610\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Grace period<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c22a4af elementor-widget elementor-widget-text-editor\" data-id=\"c22a4af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">The grace period starts after the service subscription has come to end and no renewal order has been placed. During the grace period, which has duration of 5 Days, the service stays fully active. User data is accessible and can be processed.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23b3784 e-con-full e-flex e-con e-child\" data-id=\"23b3784\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ced170 font-22 pb-3 elementor-widget elementor-widget-heading\" data-id=\"0ced170\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Hold period<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d353862 elementor-widget elementor-widget-text-editor\" data-id=\"d353862\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">The hold period starts after the grace period. During the hold period, which has duration of 30 days, the service is put on hold. User data cannot be accessed or processed anymore. The User has however the possibility to request a payable data migration service from Cloudmatika. Services can be released from Hold after full due payment is received.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e994c4 e-con-full e-flex e-con e-child\" data-id=\"0e994c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a9fbbb font-22 pb-3 elementor-widget elementor-widget-heading\" data-id=\"3a9fbbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Data deletion<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e76146 elementor-widget elementor-widget-text-editor\" data-id=\"4e76146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">User is solely responsible for making back-up copies of User Content. Cloudmatika does not maintain backup copies of User Content. Cloudmatika cannot guarantee that User content will never be deleted or corrupted. Users should always copy all content to a local computer and Cloudmatika strongly suggest that Users make an additional copy (on tape, CD, another desktop, or elsewhere) to ensure the availability of the files. IT IS THE USER\u2019S SOLE RESPONSIBILITY TO MAKE OFFLINE, BACK-UP COPIES OF THE USER CONTENT AND DATA. NOTE: IT IS ESSENTIAL THAT USERS BACKUP FILES OFFLINE.     <\/p><p class=\"text-justify\">The user is responsible for maintaining complete backups for any files, content, software, or other items stored in Cloudmatika services. Cloudmatika does not maintain such back-ups but provides optional paid off-site backup as a service. <\/p><p class=\"text-justify\">As part of Cloudmatika\u2019s ongoing hosting, Cloudmatika does create and store on a temporary basis platform backups which are intended for Cloudmatika\u2019s disaster recovery only which are typically available only in the event of hardware failure, and only for a short period thereafter. Cloudmatika cannot guarantee the existence, accuracy or completeness of any backups. Please note that typically a complete restoration will overwrite anything stored in your account.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae91cce e-con-full e-flex e-con e-child\" data-id=\"ae91cce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3fc45e font-28 pb-3 elementor-widget elementor-widget-heading\" data-id=\"c3fc45e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Additional Terms of Use <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c46aed0 font-22 pb-3 elementor-widget elementor-widget-heading\" data-id=\"c46aed0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Terms and conditions of associated operating systems <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bd047e elementor-widget elementor-widget-text-editor\" data-id=\"8bd047e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Cloudmatika services use different operating system (OS) for the management of the computer hardware resources and the provisioning of common services for application software. The Terms and Conditions of the different OS are considered as \u201cSpecific Terms of Use\u201d and are part of the Agreement. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa9fe16 font-22 py-3 elementor-widget elementor-widget-heading\" data-id=\"aa9fe16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Terms and conditions of associated software <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-247a9b2 elementor-widget elementor-widget-text-editor\" data-id=\"247a9b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">Cloudmatika services possibly consist of one or more associated computer programs that are subjected to different Terms and Conditions. The Terms and Conditions of any associated program are considered as \u201cSpecific Terms of Use\u201d and are part of the Agreement. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97d839e e-con-full e-flex e-con e-child\" data-id=\"97d839e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0691b2f font-28 pb-3 elementor-widget elementor-widget-heading\" data-id=\"0691b2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">IaaS \u2013 Service Level Agreement<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e8c1ff font-22 pb-3 elementor-widget elementor-widget-heading\" data-id=\"7e8c1ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Definitions<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f88a9d1 elementor-widget elementor-widget-text-editor\" data-id=\"f88a9d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>&#8220;Customer&#8221;<\/b> refers to the organization that has purchased the service for its use.<\/p>\n<p><b>Cloudmatika Control Panel<\/b> or <b>CCP<\/b> means an enterprise platform made available by Cloudmatika to the Customer through which (a) Services may be ordered using dedicated credentials (b) the Customer may monitor the status of the orders (c) incidents can be reported and status of reported incidents can be accessed. The use of the CCP requires a prior registration and the creation of accounts with personalized credentials and privileges.    <\/p>\n<p><b>&#8220;Maintenance measures&#8221;<\/b> means measures that ensure, amongst others:<\/p>\n<ul>\n\t<li>the optimization of the Provisioning Services provided by Cloudmatika;<\/li>\n\t<li>the enhancement of the production volume of the Cloudmatika platform;<\/li>\n\t<li>the reinforcement of safety and the stability of the Provisioning Services provided by Cloudmatika.<\/li>\n<\/ul>\n<p>The maintenance measures include in consequence any action related to the patch management and\/or software upgrading.<\/p>\n\n<p><b>&#8220;Maintenance window&#8221;<\/b> is a scheduled time period designated in advance by Cloudmatika, during which preventative maintenance may be performed and could cause service outages.<\/p>\n<p><b>&#8220;Minimum Monthly Uptime&#8221;:<\/b><\/p>\n<p><b>\u201cOffice Hours\u201d<\/b> means: Monday to Friday from 8:30 AM to 5:30 PM WIB, excluding Indonesia public holidays.<\/p>\n<p><b>\u201cService\u201d refers<\/b> to the Cloud Infrastructure Solution provided to Customer.<\/p>\n<p><b>\u201cResponse time\u201d<\/b> means the time within which Cloudmatika will start to work on resolving the reported issue.<\/p>\n<p><b>\u201cScheduled Downtime\u201d<\/b> means those service outages that arise out of maintenance measures and that have been announced in a timely manner.<\/p>\n<p><b>\u201cService Level\u201d<\/b> means the performance that Cloudmatika agrees to meet, as set forth in this SLA.<\/p>\n<p><b>\u201cService Outage\u201d<\/b> means the minutes during which the Service was not available, excluding (i) Scheduled Downtime; and (ii) any unavailability due to circumstances described in Section \u201cLimitations\u201d hereof.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bffba5 e-con-full e-flex e-con e-child\" data-id=\"3bffba5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19ed9cd font-28 pb-3 elementor-widget elementor-widget-heading\" data-id=\"19ed9cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Introduction<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-805eb35 elementor-widget elementor-widget-text-editor\" data-id=\"805eb35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">The purpose of this SLA is to provide a clear understanding of the quality of Service offered by Cloudmatika to the Customer. The Service may consist of one or more third party software components, in which case the Terms and Conditions of the specific vendor, which are listed in the appropriate section of the \u201cSpecific Terms and Conditions\u201d, will apply. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f7bdac font-22 py-3 elementor-widget elementor-widget-heading\" data-id=\"0f7bdac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">1. Uptime Service Levels<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2535921 elementor-widget elementor-widget-text-editor\" data-id=\"2535921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">We provide our Customers a financial backing to our commitment on our Service availability. If we do not achieve the Service Levels as described in this SLA, then the Customers may be eligible for a credit towards a portion of the Service fee invoiced by Cloudmatika. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2989d9 table-outer-border py-3 elementor-widget__width-initial elementor-widget elementor-widget-Table\" data-id=\"d2989d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<table class=\"tafe-table \">\n\t\t\t<thead  class=\"tafe-table-header\">\n\t\t\t\t<tr>\n\t\t\t\t\t<th class=\"elementor-inline-editing elementor-repeater-item-68e5483\"   >Monthly Uptime Percentage<\/th><th class=\"elementor-inline-editing elementor-repeater-item-47dafec\"   >Service Credit<\/th>\t\t\t\t<\/tr>\n\t\t\t<\/thead>\n\t\t\t\t\t\t<tbody class=\"tafe-table-body\">\n\t\t\t\t<tr>\n\t\t\t\t\t<td data-label=\"Monthly Uptime Percentage\"   class=\"elementor-repeater-item-d467ae5 td-content-type-default\" >&lt; 99.9%<\/td><td data-label=\"Service Credit\"   class=\"elementor-repeater-item-71f7b4b td-content-type-default\" >2%<\/td><\/tr><tr><td data-label=\"Monthly Uptime Percentage\"   class=\"elementor-repeater-item-3281070 td-content-type-default\" >&lt; 99.8%<\/td><td data-label=\"Service Credit\"   class=\"elementor-repeater-item-6585c71 td-content-type-default\" >10%<\/td><\/tr><tr><td data-label=\"Monthly Uptime Percentage\"   class=\"elementor-repeater-item-b422388 td-content-type-default\" >&lt; 99.0%<\/td><td data-label=\"Service Credit\"   class=\"elementor-repeater-item-bfc830d td-content-type-default\" >25%<\/td><\/tr><tr><td data-label=\"Monthly Uptime Percentage\"   class=\"elementor-repeater-item-4949a2e td-content-type-default\" >&lt; 95%<\/td><td data-label=\"Service Credit\"   class=\"elementor-repeater-item-10e235f td-content-type-default\" >50%<\/td>\t\t\t\t<\/tr>\n\t\t\t<\/tbody>\n\t\t<\/table>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-513f7b2 elementor-widget elementor-widget-text-editor\" data-id=\"513f7b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All support levels include 24\/7 system monitoring and service recovery.<\/p><p class=\"text-justify\">Cloudmatika may have to fix unexpected security vulnerabilities and other bugs, and\/or to take action in order to improve the usability or performance of the service. Those actions might provoke unexpected service unavailability. <\/p><p class=\"text-justify\">Cloudmatika will notify the User of potential suspensions within a reasonable prior delay. Additionally, Cloudmatika shall make its best efforts to limit the suspension period. <\/p><p class=\"text-justify\">If Cloudmatika takes any action described under this section, User shall not be entitled to a refund of any fees paid in advance prior to such action.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac19a03 font-22 py-3 elementor-widget elementor-widget-heading\" data-id=\"ac19a03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">2. Support level Guarantee<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72f7059 elementor-widget elementor-widget-text-editor\" data-id=\"72f7059\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Targeted Support Ticket Response times<\/li><\/ul><p class=\"text-justify\">The table below outlines the targeted response time for requests introduced via the TTS:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a71cbe3 table-outer-border py-3 elementor-widget__width-initial elementor-widget elementor-widget-Table\" data-id=\"a71cbe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<table class=\"tafe-table \">\n\t\t\t<thead  class=\"tafe-table-header\">\n\t\t\t\t<tr>\n\t\t\t\t\t<th class=\"elementor-inline-editing elementor-repeater-item-68e5483\"   >Within Office hours<\/th><th class=\"elementor-inline-editing elementor-repeater-item-47dafec\"   >Outside office hours<\/th>\t\t\t\t<\/tr>\n\t\t\t<\/thead>\n\t\t\t\t\t\t<tbody class=\"tafe-table-body\">\n\t\t\t\t<tr>\n\t\t\t\t\t<td data-label=\"Within Office hours\"   class=\"elementor-repeater-item-d467ae5 td-content-type-default\" >8 hours<\/td><td data-label=\"Outside office hours\"   class=\"elementor-repeater-item-71f7b4b td-content-type-default\" >16 hours<\/td>\t\t\t\t<\/tr>\n\t\t\t<\/tbody>\n\t\t<\/table>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-052977f font-22 py-3 elementor-widget elementor-widget-heading\" data-id=\"052977f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">3. Enhanced SLA<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e386000 elementor-widget elementor-widget-text-editor\" data-id=\"e386000\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customers can request an enhanced SLA on the applications made available. The enhanced SLA on the applications will have to be negotiated case by case and may cover the following topics: <\/p>\n<ul>\n\t<li>Rapid response service<\/li>\n\t<li>Guaranteed Response times on requests\/tickets<\/li>\n\t<li>Guaranteed Uptimes on the application<\/li>\n\t<li>Data Centre Uptimes<\/li>\n\t<li>System Monitoring &amp; Network security<\/li>\n\t<li>Service downtime notification<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f85f140 e-con-full e-flex e-con e-child\" data-id=\"f85f140\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20c59ca font-28 pb-3 elementor-widget elementor-widget-heading\" data-id=\"20c59ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Limitations<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6383ec3 elementor-widget elementor-widget-text-editor\" data-id=\"6383ec3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This SLA and any applicable Service Level do not apply to any performance or availability issues:<\/p><p class=\"ps-3\">1. Due to factors outside of Cloudmatika\u2019s control;<\/p><p class=\"ps-3\">2. That result from the the Customer\u2019s or third party hardware or software;<\/p><p class=\"ps-3\">3. Resulting from the Customer\u2019s usage errors;<\/p><p class=\"ps-3\">4. Occurring during pre-release, beta and trial Services (as determined by us);<\/p><p class=\"ps-3\">5. That result from unauthorized actions or ignored action requirements set forth by Cloudmatika;<\/p><p class=\"ps-3\">6. That result from the Customer\u2019s failure to respond to Cloudmatika\u2019s queries, to adhere to any required configurations, and follow any policies for acceptable use.<\/p><p>Credit notes are the Customers sole and exclusive remedy for any performance or availability issues with the Service. The Customer may not unilaterally offset any service fee invoiced by Cloudmatika as a compensation for any performance or availability issue. <\/p><p>The treatment of questions, requests and change requests do not come under the scope of this agreement and is always subject to assessment as to whether professional services costs will be charged. In such cases, an offer clearly detailing the work and charges will be proposed. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b361dd e-con-full e-flex e-con e-child\" data-id=\"7b361dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0345c63 font-28 pb-3 elementor-widget elementor-widget-heading\" data-id=\"0345c63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">SLA Updates<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e7ca49 elementor-widget elementor-widget-text-editor\" data-id=\"9e7ca49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">We will not modify the terms of your SLA during the initial term. However, if you renew your service order, then the version of the SLA that is current at the time of renewal will apply for your renewal term. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cfa4ea e-con-full e-flex e-con e-child\" data-id=\"3cfa4ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52deb23 font-28 pb-3 elementor-widget elementor-widget-heading\" data-id=\"52deb23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Service Credit Claim<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f61991 elementor-widget elementor-widget-text-editor\" data-id=\"1f61991\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If Cloudmatika does not meet the agreed service uptime and\/or any other guarantee, Customer may qualify for a Service Credit provided that<\/p>\n<ul>\n\t<li>they are able to substantiate their claim of any impact stemming from a service failure;<\/li>\n<\/ul>\n\n<p>For that purpose, the Customer must submit a Service Credit Claim as annexed to this SLA before the end of the following two Calendar Month in which the Incident(s) occurred.<\/p>\n<p>Cloudmatika will evaluate the submitted information and make a good faith judgment on whether a Service Credit is owed. Cloudmatika will use commercially reasonable efforts to process claims within forty five (45) days of receipt. <\/p>\n<p>Please note that Cloudmatika will only consider Service Credit Claims filed by Customers that are fully compliant to their Agreement and payment terms, and follow applicable policies for acceptable use available on the CCP.<\/p>\n<p>Service Credits owed will be applied against outstanding Service Fees.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2183298483\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2183298483\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-a4ad31e e-con-full e-flex e-con e-child\" data-id=\"a4ad31e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-77c3a43 e-con-full space-100 e-flex e-con e-child\" data-id=\"77c3a43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c421f32 font-28 elementor-widget elementor-widget-heading\" data-id=\"c421f32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"> Filebox Service Level Agreement <\/div>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be0391b e-con-full e-flex e-con e-child\" data-id=\"be0391b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22bb1ba font-22 pb-3 elementor-widget elementor-widget-heading\" data-id=\"22bb1ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">1. Service Level<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46136cb elementor-widget elementor-widget-text-editor\" data-id=\"46136cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">1.1. PT Awan Solusi Informatika (\u201cCloudmatika\u201d) will make commercially reasonable efforts to make the Filebox (\u201cservice\u201d) available with an uptime percentage of at least 99.95% during each calendar month. The Customer will be entitled to a Service Credit if the Availability Rate in any one month falls below 99.95% as described inSection 1.3. <\/p><p class=\"text-justify\">1.2. A Service will be deemed \u2018available\u2019 if the customer data is accessible via the service is accessible by Cloudmatika via a public internet connection.is available and if that applicable Service Menu is identified working by the Solution Monitors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-883aefb e-con-full e-flex e-con e-child\" data-id=\"883aefb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-102c5bc font-22 pb-3 elementor-widget elementor-widget-heading\" data-id=\"102c5bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">2. Service Level Measurements<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6847bb6 elementor-widget elementor-widget-text-editor\" data-id=\"6847bb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">2.1. Available time and Unavailable time will be counted by measurements designated by Cloudmatika.<\/p><p class=\"text-justify\">2.2. The duration of Unavailability shall commence at the time the Unavailability is recorded and terminates when Cloudmatikarecords the Service being restored.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c59695 e-con-full e-flex e-con e-child\" data-id=\"8c59695\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3369405 font-22 pb-3 elementor-widget elementor-widget-heading\" data-id=\"3369405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">3. Service Credits<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d747dad elementor-widget elementor-widget-text-editor\" data-id=\"d747dad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-justify\">3.1. Service Level will not be applied when any Service Charge is overdue. If Cloudmatikafails to meet the Availability Rate, Customer will be entitled to a Service Credit subject to this Section 3. <\/p><p class=\"text-justify\">3.2. Customer must provide evidence of Service unavailability to Cloudmatika to prove eligibility for Service Credit.<\/p><p class=\"text-justify\">3.3. In the event Customer is entitled to a Service Credit, Customer shall submit a claim in Exhibit A (Service Credit Request Form) by email to Cloudmatikawithin thirty (30) calendar days following the date the Unavailability happened. Customer must specify which Service Level was not met by means of Cloudmatika\u2019s instruction.Customer must provide evidence of service unavailability.If Cloudmatikadid not receive a Service Credit request within thirty (30) calendar days following the date Unavailability happened, Customer shall not be entitled to the Service Creditfor the applicable Unavailability. <\/p><p class=\"text-justify\">3.4. Cloudmatikawill respond to Customer on the Unavailability upon receipt of the Service Credit request. If Cloudmatikaconfirms the Service Level specified in the Service Credit request is not met, the Service Credit willbe issued to Customer after 2 months later of the month Cloudmatikaconfirmed the Unavailability. <\/p><p class=\"text-justify\">3.5. Service Creditmay only be applied to future invoices for the same service. Nocashrefunds will be made for cancelled serviceor remaining credit at any time. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d2ee07 elementor-widget__width-initial table-outer-border py-3 elementor-widget elementor-widget-Table\" data-id=\"5d2ee07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<table class=\"tafe-table \">\n\t\t\t<thead  class=\"tafe-table-header\">\n\t\t\t\t<tr>\n\t\t\t\t\t<th class=\"elementor-inline-editing elementor-repeater-item-93b2662\"   >Availability Rate<\/th><th class=\"elementor-inline-editing elementor-repeater-item-f1c9f3e\"   >Service Credit<\/th>\t\t\t\t<\/tr>\n\t\t\t<\/thead>\n\t\t\t\t\t\t<tbody class=\"tafe-table-body\">\n\t\t\t\t<tr>\n\t\t\t\t\t<td data-label=\"Availability Rate\"   class=\"elementor-repeater-item-503b373 td-content-type-default\" >100% to \u226799.95%<\/td><td data-label=\"Service Credit\"   class=\"elementor-repeater-item-cc2a15e td-content-type-default\" >0%<\/td><\/tr><tr><td data-label=\"Availability Rate\"   class=\"elementor-repeater-item-a8ffda1 td-content-type-default\" >99.95%&gt; to \u226799.5%<\/td><td data-label=\"Service Credit\"   class=\"elementor-repeater-item-84db4d7 td-content-type-default\" >5%<\/td><\/tr><tr><td data-label=\"Availability Rate\"   class=\"elementor-repeater-item-63e952f td-content-type-default\" >99%&gt; to \u226798.50%<\/td><td data-label=\"Service Credit\"   class=\"elementor-repeater-item-401ade4 td-content-type-default\" >10%<\/td><\/tr><tr><td data-label=\"Availability Rate\"   class=\"elementor-repeater-item-0dc1091 td-content-type-default\" >98.50%&gt; to \u226795.00%<\/td><td data-label=\"Service Credit\"   class=\"elementor-repeater-item-7cefe65 td-content-type-default\" >20%<\/td><\/tr><tr><td data-label=\"Availability Rate\"   class=\"elementor-repeater-item-502d604 td-content-type-default\" >95.00%&gt; to \u226790.00%<\/td><td data-label=\"Service Credit\"   class=\"elementor-repeater-item-2f02a0c td-content-type-default\" >40%<\/td><\/tr><tr><td data-label=\"Availability Rate\"   class=\"elementor-repeater-item-02b711b td-content-type-default\" >&lt;90.00%<\/td><td data-label=\"Service Credit\"   class=\"elementor-repeater-item-ea5777c td-content-type-default\" >100%<\/td>\t\t\t\t<\/tr>\n\t\t\t<\/tbody>\n\t\t<\/table>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8acdea1 e-con-full e-flex e-con e-child\" data-id=\"8acdea1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4719ab font-22 pb-3 elementor-widget elementor-widget-heading\" data-id=\"c4719ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">4. Exclusions<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2af2e40 elementor-widget elementor-widget-text-editor\" data-id=\"2af2e40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>4.1. Notwithstanding anything to the contrary in this SLA or any agreement between Customer and Cloudmatika, the following provisions will apply:<\/p><p>Customer shall not be entitled to any Service Credits under this SLA for any Unavailability due to:<\/p><p class=\"ps-3\">a. Force Majeure event, which means any cause beyond Cloudmatika\u2019s control including but not limited to, any act of God, earthquake, explosion, flood, fire, power failure, blackout, severe weather, or other catastrophe; any embargo, insurrection, national emergency, terrorist act, or war; any Law or any order, direction, or request of any federal, state, local, foreign, or other government or of any civil or military authority; or unavailability of necessary equipment, supplies, services, labor, or facilities; <\/p><p class=\"ps-3\">b. any act, misconduct or omission of Customer or End User; <\/p><p class=\"ps-3\">c. any default of third parties; <\/p><p class=\"ps-3\">d. Scheduled Maintenance; <\/p><p class=\"ps-3\">e. any failure of Customer or End User equipment; <\/p><p class=\"ps-3\">f. any failure to comply with Acceptable Use Policy; <\/p><p class=\"ps-3\">g. Customer\u2019s failure to follow Cloudmatika\u2019s instructions; <\/p><p class=\"ps-3\">h. unauthorized changes to CloudmatikaEquipment due to an act, misconduct or omission of Customer or End User; or <\/p><p class=\"ps-3\">i. Network connectivity beyond the control of Cloudmatika or itsdirect suppliers <\/p><p>4.2. Notwithstanding anything to the contrary in this SLA or any agreement entered into between Customer and Cloudmatika, the following will be excluded from the Monthly Downtime:<\/p><p class=\"ps-3\">a. any Unavailability due to Maintenance announced in advance by Cloudmatika(including Emergency Maintenance); <\/p><p class=\"ps-3\">b. if the automatic switchover of a redundant device worked; or <\/p><p class=\"ps-3\">c. a failure to provide Customer Portal, including those provided by Cloudmatikaunder the Customer Portal Service Agreement, which had no impact on the Service. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Terms &amp; Condition Terms &amp; Condition General Terms &amp; Condition IaaS Specifics T&amp;C\u2019s and SLA Filebox SLA WHEREAS: PT [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10205","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; 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