{"id":29989,"date":"2026-10-14T11:13:05","date_gmt":"2026-10-14T11:13:05","guid":{"rendered":"https:\/\/cloudmatika.co.id\/?post_type=customer_story&p=29989"},"modified":"2026-10-14T12:54:17","modified_gmt":"2026-10-14T12:54:17","slug":"studi-kasus","status":"publish","type":"customer_story","link":"https:\/\/cloudmatika.co.id\/en\/customer-stories\/studi-kasus\/","title":{"rendered":"STUDI KASUS"},"content":{"rendered":"\t\t
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Grup ISKA Menyatukan Email dan Domain Multi-Perusahaan Bersama Cloudmatika<\/h2>

Dari banyak vendor menjadi satu mitra: bagaimana PT Internusa Hasta Buana dan Grup ISKA menyederhanakan pengelolaan email bisnis, domain, dan file sharing untuk seluruh entitas grupnya \u2014 didukung tim support lokal yang siaga 24\/7.<\/em><\/p>
SEKILAS<\/strong><\/td><\/tr>
Pelanggan<\/strong><\/td>PT Internusa Hasta Buana (IHB), bagian dari Grup ISKA<\/td><\/tr>
Industri<\/strong><\/td>Jasa freight forwarding & logistik<\/td><\/tr>
Cakupan<\/strong><\/td>Beberapa perusahaan dalam satu grup, termasuk FPS Indonesia, Internusa, Intans, Int-Logis, Iskatrada, Infiniti Prima Coal, dan YACS (Yusuf Anwar Strategic Consulting)<\/td><\/tr>
Layanan Cloudmatika<\/strong><\/td>Zimbra Email & Collaboration, Domain, MailBuster, Filebox<\/td><\/tr>
Hasil utama<\/strong><\/td>Pengelolaan email & domain grup terkonsolidasi ke satu penyedia; onboarding lancar; dukungan teknis responsif di hari kerja, hari libur, siang maupun malam<\/td><\/tr><\/tbody><\/table>

Tentang Grup ISKA dan PT Internusa Hasta Buana<\/h2>

PT Internusa Hasta Buana (IHB) adalah perusahaan jasa freight forwarding yang menjadi bagian dari Grup ISKA. Grup ini menaungi sejumlah perusahaan, masing-masing dengan domain dan identitas email bisnisnya sendiri.<\/p>

Di balik operasional TI seluruh grup ada Bayu Setiyawan, IT Support di IHB. Ia memastikan jaringan LAN dan Wi-Fi, email, perangkat lunak, serta perangkat keras berjalan normal \u2014 bukan hanya untuk IHB, tetapi untuk seluruh perusahaan di Grup ISKA.<\/p>

Bagi bisnis forwarding, email adalah jalur kerja utama. Koordinasi pengiriman, dokumen, dan komunikasi dengan mitra maupun klien bergantung pada email yang selalu tersedia.<\/p>

Tantangan: Satu Grup, Banyak Vendor<\/h2>

Semakin banyak perusahaan dalam satu grup, semakin rumit pengelolaan IT-nya. Di Grup ISKA, setiap entitas memiliki kebutuhan mail hosting dan domain sendiri, sehingga grup harus berurusan dengan banyak vendor sekaligus.<\/p>

\u201cKarena dalam satu Grup ISKA ada beberapa perusahaan yang ditangani, muncul banyak vendor dan provider untuk mail hosting dan domain.\u201d<\/em><\/p>

\u2014 Bayu Setiyawan, IT Support, PT Internusa Hasta Buana<\/strong><\/p><\/blockquote>

Bagi tim IT, kondisi ini berarti banyak kontrak, banyak panel pengelolaan, dan banyak pintu yang harus diketuk setiap kali ada kendala. Grup membutuhkan cara untuk menyatukan semuanya agar pengelolaan lebih terfokus.<\/p>

Solusi: Satu Mitra untuk Seluruh Grup<\/h2>

Manajemen Grup ISKA memutuskan untuk mengonsolidasikan layanan email dan domain seluruh perusahaannya ke Cloudmatika. Saat ditanya faktor penentunya, jawaban Bayu singkat: tim support.<\/p>

Kini Grup ISKA menggunakan empat layanan Cloudmatika yang saling melengkapi:<\/p>

  • Zimbra Email & Collaboration \u2014 email bisnis profesional dengan fitur kolaborasi untuk tiap perusahaan di grup.<\/li>
  • Domain \u2014 pengelolaan domain grup dalam satu penyedia, dari setup awal hingga perubahan konfigurasi.<\/li>
  • MailBuster \u2014 lapisan perlindungan email dari spam, phishing, dan malware.<\/li>
  • Filebox \u2014 penyimpanan dan berbagi file berbasis cloud untuk kolaborasi tim.<\/li><\/ul>

    \u201cSetelah hampir semua mail hosting dan domain dipindahkan ke Cloudmatika, pengelolaannya menjadi terfokus.\u201d<\/em><\/p>

    \u2014 Bayu Setiyawan<\/em><\/strong><\/p><\/blockquote>

    Implementasi: Onboarding yang Lancar, Dukungan yang Selalu Ada<\/h2>

    Setup awal setiap layanan dari sisi Cloudmatika berjalan lancar. Untuk layanan domain, seluruh pekerjaan \u2014 dari konfigurasi awal hingga perubahan berikutnya \u2014 ditangani langsung oleh tim support Cloudmatika.<\/p>

    Di sisi pengguna, konfigurasi perangkat juga mudah diterapkan. Jika ada kendala, tim IT Grup ISKA cukup berkoordinasi langsung dengan teknisi Cloudmatika.<\/p>

    \u201cUntuk setup di perangkat user, mudah diaplikasikan dan berjalan normal. Jika ada kendala, bisa langsung koordinasi dengan tim support atau teknisi Cloudmatika untuk meminta bantuan.\u201d<\/em><\/p>

    \u2014 Bayu Setiyawan<\/strong><\/p><\/blockquote>

    Yang paling dirasakan adalah kecepatan respons tim support lokal Cloudmatika yang siaga 24\/7. Isu ditangani dengan cepat, baik di jam kerja maupun di luar jam kerja.<\/p>

    \u201cTim support bekerja cepat tanggap pada setiap isu yang disampaikan, baik pada hari dan jam kerja maupun hari libur \u2014 pagi, malam, ataupun menjelang pagi.\u201d<\/em><\/p>

    \u2014 Bayu Setiyawan<\/strong><\/p><\/blockquote>

    Hasil: Pengelolaan TI yang Lebih Terfokus<\/h2>

    Konsolidasi ke Cloudmatika memberi Grup ISKA tiga manfaat utama:<\/p>

    • Satu penyedia untuk banyak perusahaan. Mail hosting dan domain sebagian besar entitas grup kini dikelola di satu tempat, sehingga tim IT tidak lagi tersebar di banyak vendor.<\/li>
    • Onboarding tanpa hambatan. Setup layanan berjalan lancar, dan pengelolaan domain ditangani penuh oleh tim Cloudmatika.<\/li>
    • Dukungan yang tidak mengenal waktu. Isu ditangani cepat kapan pun muncul \u2014 hari kerja, hari libur, siang, malam, hingga dini hari.<\/li><\/ul>

      Poin terakhir justru menjadi kejutan paling positif bagi Bayu sejak beralih ke Cloudmatika.<\/p>

      \u201cYang mengejutkan adalah respons tim support terhadap isu yang kami sampaikan, yang tidak mengenal waktu \u2014 baik di hari kerja maupun hari libur.\u201d<\/em><\/p>

      \u2014 Bayu Setiyawan, IT Support, PT Internusa Hasta Buana<\/strong><\/p><\/blockquote>

      Pelajaran bagi Perusahaan Grup<\/h2>

      Pengalaman Grup ISKA menunjukkan bahwa tantangan TI di perusahaan multi-entitas sering kali bukan soal teknologi, melainkan soal fragmentasi. Setiap vendor tambahan berarti satu kontak support, satu tagihan, dan satu sistem lagi yang harus dipantau.<\/p>

      Dengan menyatukan email, domain, keamanan email, dan file sharing di satu penyedia lokal, tim IT dapat mengelola banyak perusahaan secara terfokus, dengan satu tim support yang siap membantu kapan saja.<\/p>

      Tentang Cloudmatika<\/h2>

      Cloudmatika adalah penyedia layanan cloud lokal yang menyediakan solusi lengkap untuk bisnis di Indonesia \u2014 mulai dari cloud hosting, email dan kolaborasi, keamanan siber, hingga penyimpanan data \u2014 di atas data center yang berlokasi di Indonesia dan didukung tim support lokal 24\/7.<\/p>

      Ingin menyederhanakan pengelolaan email dan domain untuk seluruh perusahaan di grup Anda? Pelajari Zimbra Email & Collaboration,<\/span> MailBuster<\/span>, dan Filebox<\/span>, atau hubungi tim Cloudmatika untuk konsultasi.<\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Grup ISKA Menyatukan Email dan Domain Multi-Perusahaan Bersama Cloudmatika Dari banyak vendor menjadi satu mitra: bagaimana PT Internusa Hasta Buana […]<\/p>\n","protected":false},"featured_media":30007,"template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"customer_story_category":[],"customer_story_product":[],"class_list":["post-29989","customer_story","type-customer_story","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nSTUDI KASUS - 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